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Frequently Asked Questions

If you have any additional questions to the list below email: help@0to10rm.com

1. Where can I see some sample reports ?

2. What are the roles and responsibilities of a Respondent?

3. What are the roles and responsibilities of a Sponsor?

4. What are the roles and responsibilities of a Viewer?

5. What is the difference between a Single One Party , Multiple One Party and 2 Party eRAD?

6. What is meant by Business Intelligence and what are some examples?

7. What is the eRAD 'My Lists, Business Intelligence' function and how does it work?

8. How much does an eRAD cost?

9. What are eRAD credits and how do they work?

10. Can I buy eRADs in large numbers and how?

11. When completing a Single 1 Party eRAD when will the credit (i.e. payment) be taken?

12. When completing a Multiple 1 Party or 2 Party eRAD how and when will payment be made?

13. Can I send eRAD credits to others and if so how?

14. How do I contact a 0 to 10RM Elite Trainer Facilitator?

15. What happens if I forget my password?

16. The website crashes and I can't access the site or My eRADs data?

17. The credit was accepted but I can't access my report?

18. I have some feedback comments for improvement. What do I do?

1. Where can I see some sample reports ?

Sample Reports

2. What are the roles and responsibilities of Respondent?

Respondent (eRAD options 1, 2 and 3)

Respondents can complete and pay for a 'Single 1 Party' eRAD and receive their eRAD report (Option 1).
Respondents can receive an invite from a Sponsor and accept or decline the invite for either a:
- 'Multiple 1 Party' eRAD (Option 2) or
- '2 Party' eRAD (Option 3)
For Options 2 and 3, respondents receive their own individual eRAD report.

3. What are the roles and responsibilities of Sponsor?

For eRAD options 2 and 3 a Sponsor's role is to:

Sponsor eRAD respondents for a specific relationship involved in Option 2 (Multiple 1 Party eRAD) and Option 3 (2 Party eRAD).
Complete the eRAD set-up information, send invites and coordinate the respondents in the completion of their eRADs which includes:
- completing or modifying the eRAD preliminary information section
- completing and emailing eRAD invites
- the option to nominate themselves as an eRAD respondent
- the option to nominate a close-off date for eRAD completion
- the ability to cancel invites, resend invites or add new invites
Pay for all eRADs associated with the invited respondents. Payment occurs only when the respondent fully completes the eRAD questionnaire by clicking on 'Finish'.

A Sponsor can also:

Analyse completed eRADs as single or combined eRAD results, and produce associated eRAD reports.
Note: this is a Business Intelligence tool which allows the sponsor to segment and analyse eRAD results based on selected criteria.
Download eRAD reports and distribute them to respondents and others.

A sponsor CAN NOT access the raw data from respondent eRADs i.e. answers to the questions on the eRAD questionnaire.

4. What are the roles and responsibilities of Viewer?

Viewer (eRAD options 1,2 and 3)

A Viewer:

Is nominated as a 'Viewer' by the eRAD Sponsor for the specific sponsored relationship under review.
Has 'Read Only' access to invite summary and associated eRAD results information.

A Viewer CAN:

Be a respondent for the sponsored eRAD, if invited by the Sponsor.
Analyse completed eRADs as single or combined eRAD results and produce associated eRAD reports.
Note: this is a Business Intelligence tool which allows the viewer to segment and analyse eRAD results based on selected criteria.
Transfer credits to a nominated Sponsor’s account so that the nominated Sponsor can set up and coordinate a sponsored eRAD.

A Viewer CAN NOT:

Add other 'Viewers'.
Invite new Respondents to the sponsored eRAD.
Manage Invites
Change any details in the eRAD preliminary information section.
Invite themselves as an eRAD respondent.
Change the due date for eRAD completion.

5. What is the difference between a Single One Party , Multiple One Party and 2 Party eRAD?

Option 1: Single 1 Party eRAD (Just Me)

In a Single 1 Party eRAD the eRAD respondent independently completes, pays for and receives an eRAD report.

Option 2: Multiple 1 Party eRAD (Our Team)

A Multiple 1 Party eRAD involves a sponsor inviting a group of people (respondents) within his/her own group or organisation to individually complete a Multiple 1 Party eRAD. These individual eRAD results can then be analysed by the sponsor and distributed to the participating respondents.

Option 3: 2 Party eRAD (Our Team, Their Team)

A 2 Party eRAD involves a sponsor inviting a group of people (respondents) from both parties in the relationship (e.g. groups, organisations) to individually complete a 2 Party eRAD. These individual eRAD results can then be analysed by the sponsor and distributed to the participating respondents.

For more information on eRAD Options 1, 2 and 3 Click Here

6. What is meant by Business Intelligence and what are some examples?

Use Business Intelligence (BI) tools built into the eRAD to understand and strategically manage your business relationships in greater detail. For example, track relationship approach and performance over time for a nominated relationship by completing eRADs at regular intervals and plotting the results on the 0 to 10RM matrix. Click here for more info.

Multiple 1 Party eRAD example
2 Party eRAD example

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7. What is the eRAD 'My Lists, Business Intelligence' function and how does it work?

You can create a list of eRADs to display a time trend or create a comparison map to compare relationships. You can select eRADs from any Single One Party, Multiple One Party or 2 Party eRADs that you have access to.

For more information: click here

8. How much does an eRAD cost?

The cost of an individual eRAD is $99 Australian Dollars. This cost is discounted to $89 Australian Dollars per eRAD when purchasing 10 to 99 eRAD credits and for 100 or more the cost is $79 each.Click here for more info.

9. What are eRAD credits and how do they work?

eRADs are purchased as Credits and drawn down one Credit per eRAD on completion of the eRAD questionnaire. The eRAD report is then generated.

10. Can I purchase eRADs in large numbers and how?

Yes you can. For 100 or more eRAD Credits purchased at any one time, an alternative billing option to Paypal is available. To enable an invoice to be generated send your order requirements via email to: billing@0to10rm.com . Once payment has been received the credits will be transferred to your "My eRAD Account".

11. When completing a Single 1 Party eRAD when will the credit (i.e. payment) be taken?

After you complete the questionnaire you will be asked to pay for the eRAD and then the results and report will be made available.

12. When completing a Multiple 1 Party or 2 Party eRAD how and when will payment be made?

Payment for these eRADs is the responsibility of the Sponsor. When the Sponsor sends an invitation to a Respondent one of the Sponsor's credits is allocated to them. As soon as the Respondent completes the eRAD questionnaire the credit is deducted from the Sponsor's account and results made available.

13. Can I send eRAD credits to others and if so how?

Yes you can send credits to others. To do so go to My Credits , select the number of credits to transfer and the email address of the recipient. The recipient must already have an account at www.0to10rm.com

14. How do I contact a 0 to 10RM Elite Trainer Facilitator?

See the ETF list and contact them via email.

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15. What happens if I forget my password?

You can reset your password here

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16. The website crashes and I can't access the site or My eRADs data?

Send an email to help@0to10rm.com

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17. The credit was accepted but I can't access my report?

Send an email to help@0to10rm.com

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18. I have some feedback comments for improvement. What do I do?

Send an email to vamsi.mg@0to10rm.com

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